Terms and
conditions
The rules for ordering custom stickers from us, in plain language. Last updated October 16, 2026.
The short version
- Only send art you own or have permission to use.
- Ask for a free digital proof, and check it carefully. We print exactly what you approve.
- Printed colors can look a little different from your screen.
- Standard orders ship 3 to 5 business days after you approve your proof. Rush orders cost 75% more and ship within 24 to 36 hours.
- Shipping is a flat $10 anywhere in the US, or pick up free from our El Paso lockers.
- If we make a mistake, or your stickers arrive damaged, we reprint them. Returns and refunds follow our Refund and Returns Policy.
This is a quick summary. Read the full terms below for every detail.
Read the full termsTerms and conditions, in full
Every part of our terms, in ten sections.
About these terms
These terms apply to every order you place with Crazy Monkey Stickers, 8800 Gateway Blvd E, El Paso, TX 79907. That includes orders on crazymonkeystickers.com and orders that start in our Instagram or Facebook shop.
When you place an order, you agree to these terms.
Using the website itself is covered by our Terms of Use. How we handle your information is covered by our Privacy Policy. Returns are covered by our Refund and Returns Policy.
We may update these terms. The version posted when you place your order is the one that applies to it.
Your artwork
When you send us art, you confirm that you own it or have permission to print it. That includes logos, characters, photos, fonts and text.
Your art stays yours. We only use it to make your order.
We can turn down any order with art that we believe copies someone else’s work or is illegal, hateful or offensive. If we do, we refund what you paid for that order.
Proofs and approval
Proofs are free. Ask for one at checkout and we email it before we print. We make changes until you approve it.
Please check your proof carefully: spelling, size, colors, shape and the cut line. We print exactly what you approve.
If you don’t ask for a proof, we print your file as you sent it, with the cut line added by us.
Instagram and Facebook shop orders are set to die cut with a glossy finish, and we send a proof before printing. Tell us in the order notes if you want a different shape or finish.
Colors and cutting
Every screen shows color differently, so printed colors can look a little different from your proof or your monitor. Clear, glitter, glow in the dark and holographic materials also change how colors look.
Small shifts in color and in where the cut lands are normal for printed stickers and aren’t defects.
For the sharpest print, send 300 dpi art. Low-resolution art can print blurry.
Prices and payment
Prices are in US dollars. Your total at checkout includes shipping and any sales tax.
We charge your card when you place your order.
If a price is listed by mistake, or we can’t make your order, we let you know and refund anything you paid for it.
Turnaround, shipping and pickup
Turnaround
Standard: ships 3 to 5 business days after you approve your proof.
Rush (+75%): ships within 24 to 36 hours after you approve your proof.
The clock starts when you approve your proof, not when you place your order.
Shipping and pickup
Shipping: a flat $10 anywhere in the US. We email your tracking link when it ships. Delivery time after that depends on the carrier.
Pickup: free from our El Paso lockers at 8800 Gateway Blvd E, Monday to Friday, 8:30 am to 5:30 pm. We email your locker number when your order is ready.
Changes and cancellations
Need to change or cancel an order? Contact us as soon as you can.
Before you approve your proof, we can change or cancel your order and refund you in full.
Once printing starts, your stickers are made just for you, so we can’t cancel or change the order.
Reprints and refunds
If your stickers arrive damaged or defective, or don’t match the proof you approved, email us within 30 days with your order number and a photo. We’ll reprint them at no cost.
All other returns and refunds follow our Refund and Returns Policy.
Our responsibility
If something goes wrong with an order, we fix it by reprinting it or refunding what you paid for it. That’s the most we’re responsible for.
We aren’t responsible for mistakes in a proof you approved, for problems caused by the art you sent, or for how stickers are applied or used after delivery.
Questions
Questions about these terms or your order? Email crazymonkeystickers@gmail.com or call (915) 881-4550, Monday to Friday, 8:30 am to 5:30 pm.
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